Terms of use

1. INTRODUCTION AND SCOPE

These terms of use (the “ Terms of Use ”) constitute a legal agreement between you (“ you ”, the “ Visitor ” or the “ User ”) and CLINIQUE MEDFUTURE INC. (“ Medfuture ”, “ we ” or “ us ”) which governs your use of our website https://medfuture.ca/ (the “ Website ”) and the purchase of products and services thereon.

PLEASE READ ALL TERMS OF USE CAREFULLY BEFORE PROCEEDING WITH ANY BROWSING OR TRANSACTION ON THE WEBSITE

2. ACCEPTANCE OF THE CONDITIONS

By using the Website or purchasing a product from the Website and clicking the “accept” button, you accept and agree to be bound and abide by the Terms of Use. If you do not wish to be bound by them, you should not access or use the Website.

You represent and warrant that you are at least 14 years old. If you do not meet this condition, you must not access or use the Website.

3. CATEGORIES OF USERS AND THEIR RIGHTS AND LICENSES

Users of the Website may be divided into the following categories based on the content they can access and/or use:

3.1 User

A “ User ” means any person who has created a user account to access the Medfuture web platform, via the Medfuture mobile application.

Conditions of use specific to the Medfuture web platform are applicable to any User as soon as they create their user account. All Users must read and accept the conditions of use specific to our Web platform before browsing it.

3.2 Visitor

A “ Visitor ” means any person, including a User, who browses the Website.

Subject to these Terms of Use, we hereby grant to Visitors, during the term of these Terms of Use, the rights to access and browse the Website and use its features based on the content accessible to them for their personal use only. Visitors only have access to the content of the Website.

4. VISITOR ACCOUNT AND PASSWORD

In order to use certain features of the Website, in particular to be able to transact on our Website, you must create a visitor account.

To create a visitor account, you must provide certain information such as:

• First and last name;
• Email address and password;
• Phone number;
• Payment information; And
• Date of birth.

You represent and warrant that the information you provide is accurate and complete and that you will promptly update your account if any such information changes.

We reserve the right to deactivate your visitor account in the event of any breach on your part of the obligations, terms and conditions of these Terms of Use.

5. INTELLECTUAL PROPERTY

You understand and agree that the Website and all of its contents, features and functionality, including, without limitation, all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection and arrangement, are the property of Medfuture, its licensors or other suppliers of such materials and are protected in all forms by intellectual property laws, including but not limited to limit, copyrights, trademarks, patents, trade secrets.

The Medfuture name, the Medfuture logo, and all related names, logos, product and service names, designs, images and slogans are trademarks of Medfuture or its affiliates or licensors. You must not use these marks without the prior written permission of Medfuture. Other names, logos, product and service names, designs, images and slogans mentioned or appearing on the Website are trademarks of their respective owners. Use of this property, unless expressly authorized, constitutes an infringement or violation of the rights of the owner and may be a violation of federal or other laws and could subject the violator to legal action.

You may only use the Website for your personal and non-commercial use in accordance with the access rights granted in Article 3. You must not, directly or indirectly, reproduce, collate for an internal database, distribute, modify , create derivative works of, publicly display, publicly perform, republish, upload, store or transmit any material on our Website, in any form or media, except:

a) your computer and browser may temporarily store or cache copies of documents accessed and viewed;

(b) a reasonable number of copies intended solely for personal use may be printed, retaining proprietary notices, which may be used only for lawful, non-commercial personal use, and not for reproduction, publication or further distribution of any kind in any medium; And

c) in the event that social media platforms link to certain content on our Website, you may take such actions as our Website and such third-party social media platforms permit.

You may not modify copies of any materials from the Website, nor may you delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Website. You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print off, copy or download any part of our Website in breach of these Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have achieved. You have no right, title or interest in or to the Website or any content on the Website, and all rights not expressly granted are reserved by Medfuture. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may infringe or violate copyright, trademark and other intellectual property laws.

6. SERVICES OF LONGEVITY AND HEALTH AND WELLNESS WEBSITE

Under no circumstances should you use the Website during a medical emergency. In case of emergency, immediately call 911 or go to the nearest hospital or health center.

The services offered by Medfuture as part of its longevity clinic aim to guide you in your management of your health with the aim of living a long life and to recommend products and services to help you achieve your goal. However, you acknowledge that you are at all times free to accept or refuse Medfuture's recommendations and remain solely responsible for its health choices.

All information made available to you on the Website does not at any time constitute medical advice, diagnosis or treatment. The information on the Website is intended to provide health and wellness information only and does not replace the advice of a healthcare professional or the information contained on or in the labels or packaging of the product. product. You should never start or stop any treatment based on this information. You should not disregard professional medical advice or delay in seeking it because of information provided to you on the Website. Additionally, you should not construe any Content as a recommendation of any specific treatment plan, product, or course of action. Information on the Website may present reports and statistics that may cause you anxiety . It is strongly recommended not to take any action based on your interpretation of the information on the Website without first obtaining advice from a healthcare professional.

The services provided by Medfuture are intended to improve your well-being and are not intended to provide medical advice, diagnosis or treatment.

Medfuture undertakes to perform its services in compliance with applicable Quebec and Canadian laws and according to the rules of the art. Medfuture undertakes to only recommend products authorized by Health Canada or any other regulatory body having jurisdiction in Canada, or having a very high level of scientific evidence.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, express or implied, that the content on our Website is accurate, complete or up-to-date. Your use of the Website is at your own risk and neither Medfuture nor its parent, subsidiaries, affiliates, and their respective officers, directors, employees, agents, service providers, contractors, licensors, licensees, suppliers or successors respective parties have no responsibility or liability whatsoever for your use of this Website.

The Website may include content provided by third parties, including other Visitors and third-party licensors. All statements and/or opinions expressed in such third party content, other than content provided by Medfuture, are solely the opinions and responsibility of the person or entity providing such content. This content does not necessarily reflect the opinion of Medfuture. Neither Medfuture nor its parent, subsidiaries, affiliates, and their directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers or successors have any liability or obligation whatsoever. to you, or any third party, for the content or accuracy of any third party content.

7. YOUR OBLIGATIONS

By using the Website, and without limiting the generality of what is otherwise provided in the Terms of Use, you agree to: i) comply with all applicable laws, including, without limitation, laws protecting privacy and laws regarding intellectual property rights; ii) provide us with accurate information and keep it up to date; and iii) use the Website responsibly and reasonably. Additionally, you agree not to:

a) use the Website in any way to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party;

b) use the Website to advertise or solicit any User;

c) use the Website to resell any product or service;

d) make commercial use of the Website;

(e) knowingly introduce into the Website any virus, Trojan horse, worm, logic bomb or other malicious or technologically harmful material or other harmful content;

f) include a link to the Website without our specific prior written consent;

g) impersonate or attempt to impersonate Medfuture or any employee of Medfuture, another User or other entity (including, but not limited to, the use of email addresses or names associated with or deceptively resembling any of the preceding items);

h) use tools or other methods to extract, mine or gather data from the Website;

i) engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Medfuture or Users of our Website or expose us or these other Users have liability;

j) use the Website in any manner that could disable, overburden, damage, or impair it or interfere with any other party's use of the Website;

k) use the Website to send harassing or threatening messages to anyone;

l) use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the content of the Website or other materials on the Website Website;

m) attempt to penetrate the security measures of the Website or obtain or circumvent the passwords of other Users;

n) attempt to gain unauthorized access to, interfere with, damage or disrupt any part of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website ; And

o) attack the Website via a denial of service attack or a distributed denial of service attack.

8. GEOGRAPHICAL SCOPE OF THE WEBSITE

While the Website is available in all provinces and territories of Canada, not all products and/or services described on the Website are regulated or offered in all such provinces and territories, as some of them may adopt different laws and regulations with respect to these products and services. The type of services offered through the Website depends on your province or territory of residence and where you are located when you access the Website. You acknowledge and agree that the products, services or materials described on the Website, the information and products offered through it or any other services provided under these Terms of Use are not offered or suitable for use outside of Canada.

We are located in the province of Quebec in Canada. We provide this Website only to persons located in Canada. This Website is not intended for use in any jurisdiction where its use is not authorized. If you access the Website from outside Canada, you do so at your own risk and you are responsible for compliance with the local laws of your jurisdiction.

9. CONFIDENTIALITY

We will treat as confidential all information obtained from you in the course of providing our services and we will not use or disclose such information except in the context and for the purposes of providing these services. This restriction does not apply to any information that we are required to disclose by law, which subsequently becomes part of the public domain, which is or becomes known to Medfuture now or in the future without breach of any obligation of confidentiality to terms hereof, or which are independently developed by Medfuture.

We are committed to protecting your personal information that we collect in the course of providing our services, all in compliance with applicable laws regarding the protection of personal information. We only collect the personal information mentioned in article 4 for the purpose of identifying you in order to sell our services to you and create your visitor account. If you purchase products or services, we will also collect your billing and shipping address, if applicable, in order to bill you and deliver the products purchased.

For further information regarding privacy, please see Medfuture's Privacy Notice here.

10. THIRD PARTY WEBSITES

For your convenience, the Website may provide links to third party sites. We make no representations or warranties regarding other websites accessible from the Website. If you choose to access these sites, you do so at your own risk. We have no control over the content of these third party sites and accept no responsibility for these sites or for any loss or damage that may arise from your use of these sites. You are subject to all terms and conditions of these third party sites.

These links to third party sites from the Website may include links to certain social media features that allow you to connect or post or transmit, on your own or using certain third party sites, certain content on the Website. You may use these features only when provided by us and only with respect to the identified content.

You may link to our home page or any other page of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

11. DISCLAIMER OF WARRANTIES

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE WEBSITE , ITS CONTENT, AND ANY SERVICES OR ITEMS FOUND OR OBTAINED THROUGH THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE , ITS CONTENT, AND ANY SERVICES OR ITEMS FOUND OR OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE ” BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING , BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE FOREGOING DOES NOT AFFECT THE WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, IN PARTICULAR UNDER THE CONSUMER PROTECTION ACT WHEN YOU ARE A QUEBEC CONSUMER, NOR THOSE PROVIDED FOR IN OR ARISING FROM THE CONDITIONS OF SALES PROVIDED FOR IN ARTICLE 14.

NEITHER MEDFUTURE, NOR ITS PARENT COMPANY, SUBSIDIARIES, ITS AFFILIATES, NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, LICENSEES, SUPPLIERS OR SUCCESSORS (A “ EXEMPT PARTY ) ") MAKE NO WARRANTY, REPRESENTATION OR ENDORSEMENT AS TO THE COMPLETENESS, QUALITY, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, TIMELINESS OR AVAILABILITY OF THE WEBSITE OR ITS CONTENT OR THE RESULTS MAY BE OBTAINED THROUGH THE WEBSITE . WITHOUT LIMITING THE FOREGOING, NO RELEASED PARTY REPRESENTS OR WARRANTS THAT THE WEBSITE , ITS CONTENT, OR ANY SERVICES OR ITEMS FOUND OR OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR - FREE OR UNINTERRUPTED, REGARDLESS OF DEFECTS WILL BE CORRECTED, WHETHER OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE CANNOT AND DO NOT GUARANTEE THAT FILES OR DATA AVAILABLE FOR DOWNLOAD FROM THE INTERNET OR WEBSITE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR YOUR USE OF THE WEBSITE AND THE SECURITY OF YOUR COMPUTER, THE INTERNET AND YOUR DATA. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY ANY DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOAD, FLOOD, MAIL BOMBING OR CRASH, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS OR ANY OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICE OR ITEM FOUND OR OBTAINED THROUGH THE WEBSITE OR BY DOWNLOADING ANY MATERIAL POSTED THEREIN OR ON ANY S ERVICE LINKED THERETO.

WE CANNOT GUARANTEE THAT BY USING THE SERVICES OF OUR LONGEVITY CLINIC, YOU WILL ACTUALLY INCREASE YOUR LONGEVITY. THE WEBSITE IS ONLY MEANT TO BE A MEANS OF PROMOTING THE ESTABLISHMENT OF CONDITIONS PROPER TO LIVING LONG.

12. LIMITATION OF LIABILITY

EXCEPT WHERE SUCH EXCLUSIONS ARE PROHIBITED BY LAW, PARTICULARLY UNDER THE CONSUMER PROTECTION ACT WHEN YOU ARE A QUEBEC CONSUMER, IN NO EVENT WILL AN RELEASED PARTY BE LIABLE FOR NEGLIGENCE, GROSS MISCONDUCT, OR NEGLIGENT MISREPRESENTATION , FUNDAMENTAL BREACH, DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY , PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF INCOME, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF CUSTOMERS, LOSS OF DATA, AND THAT EITHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, VIOLATION OF PRIVACY OR OTHERWISE, EVEN IF THE PARTY WAS ALLEGEDLY INFORMED OF OR HAD REASON TO KNOW, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, OR RELIANCE ON THE WEBSITE , ANY LINKED SERVICES OR ANY OTHER THIRD PARTY WEBSITE, AS WELL AS ANY CONTENT, MATERIALS, DISPLAYS OR INFORMATION ON THE WEBSITE , EVEN IF THE PARTY WAS ALLEGEDLY INFORMED OR HAD REASON TO KNOW.

THE WEBSITE DOES NOT OFFER MEDICAL ADVICE. NOTHING IN THE CONTENT IS INTENDED TO CONSTITUTE PROFESSIONAL ADVICE FOR MEDICAL DIAGNOSIS OR TREATMENT. THE CONTENT IS NOT INTENDED TO ADVICE OR RECOMMEND THE PURCHASE OR SELECTION OF ANY PRODUCT OR SERVICE, OR TO ENDORSE OR GUARANTEE THE QUALIFICATIONS, CREDENTIALS OR APPROPRIATENESS OF HEALTH CARE PROVIDED, RELATED OR ADVERTISED ON THIS WEBSITE . IF YOU THINK YOU MAY HAVE A HEALTH PROBLEM, PLEASE CONSULT A HEALTH SPECIALIST.

13. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold harmless a Released Party from any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees ( including reasonable attorneys' fees) arising out of or relating to your violation of the Terms of Use or your use of the Website, including, without limitation, third party sites, any use of content, services and products from the Website other than as expressly permitted in these Terms of Use.

14. CONDITIONS OF SALE

This section 14 governs all transactions you carry out on the Website. By placing an order or purchase on our Website and accepting these Terms of Use, you agree to be bound by them. If you disagree with these terms of sale, please do not place an order.

14.1 Order and delivery

When you place an order with us (by choosing an item and completing the online ordering process), we will send you an email receipt identifying the products and/or services you have ordered.

Your order will be delivered by Canada Post or another independent carrier with whom Medfuture does business. The name of the carrier will be specified in the confirmation email as well as your delivery number. All customs clearance costs and additional costs relating to the destination address will be your responsibility.

If you would like to know the delivery costs to your location, add the products you want to your cart. You will be able to view delivery costs easily, directly in your basket. We process orders the same day, if received before 3:00 p.m. If a product is out of stock, you will be informed.

We are not responsible for orders that cannot be shipped or are not received because the recipient address you provided is not accurate. Please ensure the recipient address is correct and contact Customer Service if you have not received your order.

Medfuture does everything possible to meet delivery times, however, conditions beyond our control (bad weather, strikes, customs, busy periods, etc.) may cause additional delays for which we cannot be held responsible. .

14.2 Cancellation

You can cancel orders that have not yet been shipped by contacting Customer Service . We invite you to refer to paragraph 14.6 on Returns and refunds .

14.3 Promotional offer

Any promotions, discounts or other promotional offers that may be offered from time to time are subject to these conditions of sale and any other additional terms and conditions that we communicate to you for this purpose. Medfuture reserves the right to cancel, suspend, terminate or modify any promotion in appropriate circumstances and in accordance with the applicable terms and conditions from time to time. If any costs, expenses or taxes would result from the receipt of a selected product(s), you will be informed in advance.

14.4 Prices

All prices indicated for the products and services offered on the Website are in Canadian dollars. If applicable and unless otherwise stated on the Website, please note that delivery charges and applicable sales taxes will be added to the cart and your invoice before finalizing the purchase. Prices displayed on the site are subject to change.

14.5 Payment

By placing an order on the Website, you agree to pay the total price of your order, including taxes and delivery charges, if applicable. You can pay for your purchase by PayPal. You represent and warrant that you have the right to use PayPal. In the event that you do not wish to make a payment through our transactional Website, Medfuture offers you the possibility of placing your order by telephone by contacting 1-514-378-7000 or by sending a fax indicating the merchandise and/or services desired and paying for the order using a credit card. If your payment method is refused by the provider or there are insufficient funds in your account, your order will not be shipped and Medfuture will have no obligation to fulfill your order.

Medfuture performs security checks on all transactions, it is your responsibility to ensure that your address and telephone number match those associated with your credit card to avoid any delays in shipping your order.

14.6 Return and refund

14.6.1 Consumable products

We want you to be satisfied with your online product purchases on our Website. For any returns for reimbursement purposes, Medfuture only accepts products that are intact, in their original packaging and with the original seal intact, unless said product is defective. We recommend that you read the instructions on the products carefully before opening them.

With the exception of the items and services indicated in paragraph 14.6.2, if you wish to return or exchange an item it may be possible to do so within 30 days of purchase. To do this, you will need to write to us at the following article: support@medfuture.ca. Medfuture will provide you with an authorization number and the return address. Please note that no refund will be made without a return authorization number and if the returned product is not intact, as described in the previous paragraph. The product must be returned in its original packaging with the purchase invoice as well as an explanatory note including the authorization number. Any product that does not comply with the aforementioned conditions cannot be refunded and will be returned to you, unless said product is defective.

In the event of return of a non-defective product and for which Medfuture has complied with all legal obligations applicable to it with regard to the sale of said product, shipping costs are non-refundable. In the event of an error on our part regarding the products shipped, the return costs will be refunded to you within a reasonable time upon receipt of proof of payment of such costs from you.

Any refundable merchandise, which meets the criteria mentioned above, will be refunded to you within 15 days following the cancellation of the contract.

14.6.2 Non-refundable services and items

All services adequately rendered cannot be reimbursed at any time.

15. Security

All transactions carried out on the Website are carried out on a secure server and are carried out using proven cryptographic techniques.

16. APPLICABLE LAW AND JURISDICTION

The Website and these Terms of Use will be governed and construed in accordance with the laws of the Province of Quebec and those of Canada applicable therein, without regard to principles of conflict of laws, and notwithstanding your domicile, residence or location physical.

Any action or proceeding arising from or relating to the Website and under these Terms of Use will be brought before the courts of the province of Quebec, the judicial district of Terrebonne (and/or the Federal Court of Canada in the case of an action relating to an intellectual property right) and each party irrevocably submits to the exclusive jurisdiction of these courts for any action or procedure of this type. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

17. UPDATE AND MODIFICATION

Applicable version. The Terms of Use are effective as of the date stated at the beginning of these Terms of Use and supersede any prior versions. The version of the Terms of Use that is applicable to you, as a User, is the latest version that you accepted by clicking on the “accept” button, and as a Visitor, is the version that was in force at the time. concerned.

18. NOTICES, COMPLAINTS AND COMMUNICATIONS

Any notice required or may be given under these Terms of Use must be in writing and will be deemed to have been validly given if sent by electronic mail or registered mail to the following addresses: