Terms & Conditions

General

Medfuture Inc. (hereinafter Medfuture) offers services and products under the conditions described in this section. If you visit and shop on Medfuture.ca, you agree to these terms. Please take the time to consider this. Medfuture reserves the right to modify the website and its sales policies at any time and without notice. If you do not agree with one or more of these terms, please do not use this website in any way.

All information, images, descriptions contained on this website are presented for informational purposes only. Although Medfuture makes every effort to provide the best possible information, Medfuture cannot guarantee the accuracy and correctness of all material contained on this website and assumes no liability for omissions or errors. Some texts represent a summary description of the product or service. If in doubt, please consult your doctor or other healthcare professional for an exact interpretation of the products or services offered. Furthermore, Medfuture assumes no liability for damages resulting from the use of the materials, products or services contained on this website, or for the infringement of copyrights and/or intellectual properties of a third party in connection with the use of said material.

All products and services sold by Medfuture are authorized by Health Canada or other regulatory bodies and are considered reliable and risk-free. Certain services and products can only be obtained with a doctor's prescription. For services and products that do not require prescriptions, Medfuture strongly recommends consulting a physician before use and carefully following the instructions accompanying the product or service.

As the products and services offered by Medfuture are focused on prevention with the aim of living a long, healthy life, they are in no way intended to diagnose, cure or prevent any disease. The primary responsibility for the use of the services and products offered by Medfuture lies with the user himself and it is imperative that the interpretation of laboratory results be analyzed by a doctor or other health professional before taking any action. precise.

NO MEDICAL ADVICE

Claims made on the Site on certain product or service pages are not intended to diagnose, treat, cure, or prevent disease. The information provided on this site is for informational purposes only and is not intended to replace the advice of your physician or other healthcare professional or the information contained on or in product labels or packaging. You should not use the information on this site for the diagnosis or treatment of a health problem or for the prescription of medication or other treatment. Medfuture strongly recommends consulting a healthcare professional and carefully reading all information provided on product labels or packaging before use, before starting a diet or exercise program, before adopting a particular treatment.

Online Store

Cancel an order

You can cancel items or orders that have not yet entered the shipping process by contacting us as soon as possible via email info@medfuture.ca or by calling 514-378-7000.

We put a lot of effort into delivering products as quickly as possible, so your order may already have entered the shipping process when you contact us. In this case, please refer to the “Returns” section if you wish to return a product.

Medfuture reserves the right to cancel an order in the event that there is a dispute with the payment of a previous order.

Discount

Medfuture offers quantity discounts on select products. Prices are listed on the website directly.

Payment Methods

We accept payments via Paypal. If you would like more information regarding the security of this payment method, please read the “ Security and Privacy ” section. In the event that you are not comfortable making your payment through our transactional website, you can place your order by telephone (at 514-378-7000) or by fax ( at 450-875-2637 ) using your credit card.

We carry out security checks for all transactions. Please ensure your address and telephone number match those associated with your credit card statement to avoid any delays. Most orders can be processed and confirmed the same day. If we have any questions or need confirmation, we will contact you.

Price

Prices are indicated in Canadian dollars (CAD$).

The prices indicated do not include delivery costs.

Prices may be subject to slight change, without notice, depending on supply and prices from our suppliers. Prices are subject to typographical errors. In the event of an error on our part, we reserve the choice of either honoring the incorrect price or informing the customer of the error and asking them if they still wish to order the item or if they prefer to cancel the order. .

Returns and Refunds

Note that in the event of cancellation for Covid-19 tests at the clinic, a refund is only possible if canceled more than 24 hours in advance. For saliva self-collection kits, there are no refunds and no cancellation possible if the kit has been shipped.

It is important to know that consumable products can be exchanged and refunded if and only if the original seal is in its original condition. No refunds will be given for partially used product or product that appears to be tampered with, opened or altered. In this sense, read the indications and instructions on the product carefully before opening it.

If you are not satisfied with a product you purchased from Medfuture, for any reason, you can return it to us within 30 days of receipt of the item for a refund or exchange. . You must first inform us of your desire to return the product by email: support@medfuture.ca. Medfuture will provide you with an authorization number as well as the return address (RMA). No returns will be accepted without first obtaining a return authorization number. The product must then be returned in its original packaging (in perfect condition for resale) with the purchase invoice as well as a short explanatory note including the return authorization number. Any product that does not comply with the conditions mentioned above will have its refund refused.

Please note that any refundable item will be refunded to you within 7 days of receipt of the product at our offices (excluding delivery costs). You must bear the shipping costs for returning the item. However, in the event of an error on our part, we will refund the delivery costs.

Security and Privacy

Medfuture wants to assure you of the security of the transactional website. All payments made on our site are made through proven cryptographic techniques.

We use proven payment methods that strip payment data to ensure that your sensitive personal information is not compromised in a security breach.

All information transmitted to your bank, such as your credit card number, is encrypted according to industry standards. To ensure customer confidentiality, we will not sell, rent or disclose any personal information from your transactions to any entity other than your bank, in the event of notice of disagreement with the transaction. Medfuture would like to assure you that we also care about the confidentiality of your personal information collected during the order. Medfuture undertakes not to disclose any information about you to third parties.

Email Address

When you place an order with Medfuture, your email address will also be collected so that we can send you a copy of your invoice as well as a tracking number when your order is delivered. Your email is also kept in our database to better serve you. If you subscribe to the Medfuture mailing list, your email will also be used to send you the monthly Medfuture newsletter.

Cookies

To improve your online experience with Medfuture, most of our pages use 'cookies.' Cookies cannot at any time disclose your personal information, or be used to deliver or activate viruses. Cookies inform us about browsing statistics, purchase statistics, website entry and exit pages, traffic origins, etc. This information allows Medfuture to optimize its activities on the Internet in order to better serve you.

Although the majority of websites on the Internet use cookies, you can still disable them in your browser. Please be aware that at this time you will have difficulty not only using the Medfuture website, but also navigating the Internet properly.

Delivery

If you would like to know the delivery costs to your location, add the products you want to your cart. You can view delivery costs easily, directly in your basket. We process orders the same day, if received before 3:00 p.m. If a product is out of stock, you will be informed.

Delivery is handled by Canada Post. A delivery tracking number will be emailed to you shortly after your order. You may have to pay taxes or customs clearance fees upon delivery of the package if you order from outside Canada. These fees vary from country to country. You are responsible for paying these fees. If you refuse to pay these fees upon delivery of the package, the package will be returned to us. Upon receipt, we will refund the product (less shipping costs both ways).

For further information on import policies, we strongly suggest contacting the customs agency in your country.

Medfuture makes every effort to respect the delivery times displayed. However, we disclaim all responsibilities due to a delivery delay caused by Canada Post or customs formalities.

Taxes

Federal tax of 5% will be added to the order total for any purchase delivered in Canada (HST of 15% in Nova Scotia, New Brunswick, Newfoundland and Labrador and Prince Island -Édouard, and 13% in Ontario). A provincial tax will also be added to all orders delivered to Quebec or British Columbia (9.975% or 7%, respectively).

For any purchase from outside Canada, these taxes are not added to the order total. However, import fees may be charged to the customer upon delivery. These charges vary depending on the country delivered to and the consumer is responsible for paying these charges. If you refuse to pay these fees, the package will be returned to us. Upon receipt, we will refund your order less return shipping costs. For more information on these fees, please contact the competent authorities in your country.

No guarantee

MEDFUTURE, ITS OFFICERS, DIRECTORS, EMPLOYEES AND SUPPLIERS MAKE THE MEDFUTURE WEBSITE AND SERVICES AVAILABLE “AS IS” AND WITHOUT ANY WARRANTIES OR CONDITIONS, EITHER EXPRESS, IMPLIED OR STATUTORY.

MEDFUTURE'S OFFICERS, DIRECTORS, EMPLOYEES AND SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. FURTHERMORE, NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM MEDFUTURE SHALL CREATE A WARRANTY.

Limit of liability

IN NO EVENT SHALL MEDFUTURE AND (IF APPLICABLE), OFFICERS, DIRECTORS, EMPLOYEES OR SUPPLIERS OF MEDFUTURE BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDEPENDENT, GENERAL, SPECIAL, INCIDENTAL, AND/OR INCIDENTAL, TO YOUR OR ANY OTHER PERSON'S CONDUCT IN CONNECTION WITH THE USE OF THE SITE OR THE SERVICES DETAILED IN THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, PERSONAL INJURY, EMOTIONAL INJURY, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

THE LIABILITY OF MEDFUTURE, THE OFFICERS, DIRECTORS, EMPLOYEES AND SUPPLIERS, TO YOU OR ANY THIRD PARTY IS IN ALL CIRCUMSTANCES LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU HAVE PAID TO MEDFUTURE WITHIN 12 MONTHS AND ( B) $100.

Applicable law and jurisdiction

This Agreement is governed by the laws of the Province of Quebec and the laws of Canada applicable therein (without regard to conflict of laws principles). The parties irrevocably submit all disputes arising from or relating to this agreement to the Quebec courts of the judicial district of Terrebonne.